Refund Policy

This Refund Policy applies to subscriptions purchased through the FinForge website. FinForge is operated by Florinmont OÜ, [Registered address of Florinmont OÜ], Republic of Estonia. Contact: [email protected].

1. How billing works

Subscriptions are charged automatically each period through Stripe until you cancel. Cancellation takes effect at the end of the current billing period: you keep access until the period you already paid for ends, and no further charges are made. Cancel at any time from the Stripe Customer Portal in the account area.

2. Statutory withdrawal right (EU and EEA consumers)

If you are a consumer in the EU or EEA, you have a statutory right to withdraw from the purchase within 14 days of the purchase date.

Important: FinForge delivers digital content immediately after purchase, and your license becomes usable right away. By purchasing, you agree that we start delivering the digital content immediately and you acknowledge that you lose the right of withdrawal once delivery has begun, as permitted by Article 16(m) of Directive 2011/83/EU.

If you have not used or activated the license, you can still withdraw within 14 days by writing to [email protected] from the email registered on the account. We refund the full amount to the original payment method.

3. Refunds for defects

If a technical fault in FinForge prevents the application from working on a supported setup and we cannot fix it within a reasonable time, contact [email protected] within 30 days of the charge. We will either resolve the issue or refund the affected charge at our discretion.

Refunds are not provided because a feature does not exist yet: check the public roadmap for planned features.

4. What is not refunded

• Charges for periods already completed, beyond the cases above.
• Partial periods after a cancellation that takes effect at the end of the current billing period.
• Charges older than 30 days, except where the law requires otherwise.

5. How to request a refund

Email [email protected] from the email registered on your account and include the account email and the invoice number from the Stripe Customer Portal. We answer within 5 business days.

6. Chargebacks

Please contact us before opening a chargeback. A chargeback on a charge we would have refunded may suspend your account while the dispute is resolved.

Last updated: 6 October 2026.